Frequently Asked Questions

 

Donation Receipt

If you gave on our website, you would have been sent a receipt to the email address you gave us. If you need us to send another receipt, please contact us here!

If you gave at an event by dipping your card in the DipJar click here and follow the easy instructions! Thank you!

Products

What brands do you print on?
CYNY t-shirts are primarily printed on American Apparel and are 100% ethically manufactured and printed in the USA and Guatemala. The other products are sourced from a variety other brands all selected based on ethical manufacturing.

How do I know what size shirt to order?
Each product page has links to sizing charts. Refer to these charts and any special instructions given per product. But don’t worry, we offer free exchanges. :) Just go for it if you’re questioning size. We’ll switch it out no problemo.

How should I care for my shirts? Will they shrink?
Although they are pre-shrunk, the best way to care for your shirts is to turn them inside out and machine or hand wash them on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. For the least shrinkage, dry on low or hang dry.

Do you print your own products?
No. We focus on design and leave the printing to experts like our friends at RealThread.

Will you notify me when you release a new design or restock a current design?
Absolutely! Subscribe to the newsletter below, follow us on Twitter/Instagram/Facebook. We post updates about our products as well as occasional sales and specials.

 

Shipping

How long does it take for shirts to arrive?
It depends on the type of shipping you select. Free shipping in the USA takes about 10 days to arrive. You can expedite this shipping in the USA by paying for Priority Shipping which arrives with 5 days.

What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class mail. Priority is USPS Priority mail. All international orders go through USPS International.

How much does shipping cost?
It depends on the size of your order. The easiest way to determine your shipping cost is to add the items to your cart.

Do you ship internationally?
Si. Oui. Yes. 是.

Who do I contact for questions about my order?
You’ll want to give a shout to Kristin at support@cyny.org. She would love to hear form you!

 

Store

What is your return policy?
You’re in charge of the return costs but we offer FREE exchanges! Our goal is 100% customer satisfaction. Unworn and unwashed products can be returned within 15 days of delivery to your door. Just fill this easy form out! If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. If you have further questions, please feel welcome to contact our customer service team at support@cyny.org!

Returns should be mailed to:
Clothe Your Neighbor Fulfillment 400 Pittman St. Ste B Orlando, FL 32801

What forms of payment do you accept?
We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments, all through the safe and secure through Stripe. We also accept Paypal!

How secure is your store?
This store uses Stripe and Paypal for payments, and both automatically encrypt your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do you sell Gift Certificates?
Yep! Go grab one in the store.

Do you offer wholesale or bulk pricing?
Yes, but we screen the companies who are interested in carrying our products. We want to make sure that CYNY is a good fit for the companies with which we work. If you would like more information, please contact Kristin at info@cyny.org and include some background information about your shop/company.

 

Other

What does it mean when you say you give 100% of my donation to the cause?
Great question! This means that literally 100% of your funds go directly towards putting a child in school and the Impact Kit that we send you to show you the difference you've made.

Do you take clothing donations?
Unfortunately, we cannot at this time. Currently we don’t have the facility to store items received. At some point, that is our desire so we can give more to more folks! Thank you for your heart in asking!

Will you come speak at my school/concert/church/backyard?
CYNY would love to be a part of your event! For serious booking inquiries, please have an official representative from your organization contact info@cyny.org.  We look forward to talking with you!

I’m in a band and want to promote Clothe Your Neighbor.
You are amazing! Thank you! Artists on stage are some of today’s biggest influencers. We’d be honored for you to help promote the good we’re doing. Be sure to contact info@cyny.org.

How can I apply to work for or help support Clothe Your Neighbor?
Shucks. Currently, we don’t have any paid positions available. Consider joining the Ambassador Family if you’d like to represent our organization!

Still have other questions?
For additional information about CYNY please email Kristin at info@cyny.org.